Terms & Conditions

Please review our Customer General Terms and Conditions below. There are also Pool Customer Terms and Conditions listed directly after the General Terms and Conditions.

Customer General Terms and Conditions

Please review this entire page. By signing and/or electronically approving the provided Quote, you are agreeing to all of the terms, conditions, and specifications of this form and the Quote / Invoice.

• The customer will provide EverClean with exclusive access to areas covered by the Quote.

• While EverClean is on location at your property, you are responsible for keeping all children, pets, as well as other individuals away form the work areas. Individuals, children, and pets must be kept off work surface after our work is complete until dry to ensure safety. We are not responsible for any injuries or damages as a result of the disregard of this term / condition.

• By signing the Quote you agree to provide EverClean the right to use an onsite water supply as needed to complete the stated project without compensation. If an offsite water supply is required it will be at an additional charge. It is the Customer’s responsibility to make sure the water supply is on and working before we arrive. Additional charges may be applied if the water is not available.

• Driveway should be clear of automobiles or obstacles prior to house / building washes. Removal and replacement of grills, deck furniture, planters, etc., is the responsibility of the homeowner. Should we need to remove items from areas being cleaned, we will not be responsible for breakage or for storage issues. An additional charge will be applied for the time and labor devoted to the removal of these items. Clear the working area of all objects such as grills, moveable lighting, furniture, plants, rugs, etc., and place them at least 10 feet from the surface to be cleaned. A $25 minimum charge may be added to the bill if EverClean is required to move items from or around the deck or inside the house. If there are any problems with moving items prior to the project start date, you will notify EverClean.

• EverClean is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or open windows, improperly sealed windows, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and downspouts, and improper caulking. In every aluminum siding case, and in some vinyl siding, the sun and weather will bleach the color and cause it to fade. Pressure washing may cause the faded aspects of the aluminum and vinyl to stand out. EverClean will not be responsible for such conditions. EverClean will not be responsible for the loose mortar that may dislodge during pressure washing.

• Some stains cannot be removed by pressure washing alone. Tree sap, artillery fungus, rust, and splatters from stain and paint are examples of such materials that cannot be removed by conventional means. We will make every attempt to point out these areas to you when quoting the project. Additional fees may apply to the treatment of such stains if the Customer wishes to treat these areas. Some stains cannot be removed at all.

• EverClean expects your property to be in good repair and weathertight. This includes but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. EverClean is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. Make sure the windows and doors are closed tightly and notify EverClean prior to the start of your project of any damaged seals or leaks of windows and doors. If your windows and doors are not sealed properly there may be some leaking, for which EverClean will not take responsibility.

• If you have any questions about the work you have contracted EverClean to perform or changes need to be made, please call BEFORE the start of your project.

• Progress photos and/or videos may be taken during the cleaning process. These photos/videos will become property of EverClean and my be used for advertising purposes, for which there will be no financial compensation.

• A $25 charge will be assessed and added to your bill if EverClean arrives at the project and the owner/project manager has negated or failed to complete any of the tasks as outlined by this Customer Agreement / Terms and Conditions.

• Inclement weather may affect scheduling. You will be notified immediately of any changes that may affect your project start and completion dates.

• EverClean guarantees all products and labor supplied under this contract to meet or exceed standards of the trade. The warranty does not apply to any damages caused by factors beyond the control of EverClean, such as existing structural defects or products not supplied by EverClean as well as improper maintenance, unusual or usual wear of cleaned surface. EverClean will only be obligated under this warranty for structural damages which are a direct result of operator error and discovered and reported within 7 days of said completion. Upon receipt of written notice, EverClean shall be allowed 30 days from the date of receipt for the purpose of inspecting the premises. EverClean will have the sole option of repairing or contracting repair work correcting any structural damages that are a direct result of operator error. All warranties are limited to those offered by the manufacturer of the products used by EverClean and EverClean provides no additional warranties.

• By signing the Quote, Customer agrees that all of the terms and conditions are satisfactory and hereby accepted. You authorize EverClean to perform the scope of work and the pricing as outlined on the Quote.

• By signing the Quote with EverClean, you are signing a legally binding contract for work to be completed at an agreed-upon price.

• Customer is responsible for contacting EverClean within 48 hours of service with any work quality concerns or questions. EverClean will not be held responsible for any work quality concerns or questions received after 48 hours of service.

• EverClean will impose a surcharge of 2.7% for the processing of all credit card transactions beginning May 24, 2021..

• Payments to EverClean are due upon completion of services unless a contract schedule has been agreed upon, recorded, and filed with our office prior to the project. Late charges may be assessed on all balances not paid in accordance with agreed terms. The customer agrees to pay any collection cost incurred by EverClean related to the collection process of outstanding balances.

POOL CUSTOMER TERMS AND CONDITIONS 

Weekly service includes:

One weekly visit
Analyze water
Balance water with basic chemicals (only if you chose the weekly service including chemicals)
Brush tile, walls, steps, and sides
Empty all baskets and bags
Remove debris from pool surface with net
Vacuum pool/spa as needed
Clean up to 5’ of decking around pool
Check pool equipment
Verify that your automatic pool cleaner is operational
Regular backwash of filter as needed
 

Customer is responsible for:

Maintaining proper pool and spa water levels
Keep pool equipment operational
Having, maintaining, and keep operational an automatic pool cleaner
Report any notable issues with pool or pool equipment
Ensure access to the pool during scheduled maintenance times
Provide electricity required for the pool equipment
Keep all gates, walkways, and other areas of pool needed to cleaning access in good condition

EverClean is not responsible for:

Maintaining proper pool and spa water levels
Cleaning or removing debris or deposits from tile or finish that are not related to water chemistry issues
Removal of excess debris caused by acts of nature, lawn maintenance, etc.
Trimming trees or plants around the pool
Lost animals
 

Access:

Customers will ensure that our technician has full access to the pool and its pumps on scheduled service dates.  A rescheduling fee will be charged if access is denied upon the technician’s arrival.
The customer will provide a safe and accessible work site for the service provider to perform the required services.
The customer shall grant access to outside water sources, electrical outlets, and any other necessary utilities or tools required to perform the services.
EverClean will be responsible for providing all equipment, tools, and materials necessary to perform the services.
Upon completion of the services, the service provider shall take necessary precautions to protect the property and remove all debris and equipment used during service, excluding the backwash material.
 

Opening and Closings:

Openings and closings are additional services that are provided at an additional charge.  Depending on the condition of the pool at opening, additional service visits may be needed and there will be additional changes above those billed for opening stated below.  Standard prices for these services are listed below. Customers must call to schedule an appointment for opening and closing.

Monthly rates are based on the size of the pool, if there is vegetation overhanging the pool, and other pool features.

Additional Fees:

There are standard maintenance items that may need to be replaced such as clock safety shield, PSI gauges, chlorinator and skimmer parts, lids, etc.  Approval will be requested on all extra charges as needed and will be charged separately from your regular maintenance fee

The standard weekly service fee will be charged if there are inadequate water levels and/or there is no access at time of service.

This is a month to month agreement.  At the time of your on-site estimate, it will be determined if a startup fee is needed for the initial pool maintenance service and will be billed at a one-time fee which will be provided at the time of on-site quote.

Additional service visits may be needed and billed extra above the normal service fee related to storms, severe algae problems, small animal removal, and debris removal caused by another company.

Additional Charges:

• Return trips due to leaves or debris from your lawn service.

• Extra visits during heavy foliage season (spring/fall).

• Other expenses not included in your monthly service fee such as filter cleaning, equipment repairs, opening or closing the pool.

• Any additional service requested by the client beyond the scope of the standard pool service contract will be itemized in the invoice and billed separately and due upon receipt.

• Filter cleanings.

Payment:

• It will be required to have a customer's credit card on file for automatic payment processing once per month.

• First payment will be processed upon startup service.  Recurring charges will begin the following month as pre-payment for services to follow.

• A late fee will be assessed if the credit card information changes or expires, not allowing the payment to process.  Any late payments will bear an interest rate of 1.5% per month calculated on the amount owed from the date on which it became due and payable until paid.
   

Inclement weather / holidays:

In the event that your cleaning falls on a holiday or during inclement weather, we will make every effort possible to check the equipment, baskets, chemicals, and vacuum the pool.  Your visit may be skipped if road conditions do not allow for safe travel due to winter weather conditions.

Pools will receive cleaning of baskets and bags and chemical service only during heavy rain or thunder/lighting storms.

We will be closed and will not service the following dates:

• New years day

• Independence day

• Labor day

• Day of and day after Thanksgiving

• Day of and day after Christmas

There will not be any credits on the holidays with no service.  We do not charge extra for months with 5 weeks in anticipation of skipped service due to holidays.

Liability:

EverClean will not be liable for any damage or loss caused by improper maintenance or handling of the pool by the customer or third parties.  EverClean shall maintain general liability insurance to cover any damages resulting from the services provided.

Dispute Resolution:

Any disputes regarding invoices or charges must be communicated in writing to the Service Provider within 15 days of receipt of invoice.  Both parties agree to work in god faith to resolve any disputes promptly.  In the event of failure to resolve the dispute by amicable settlement, the parties shall resolve the matter by litigation. The losing party shall therefore pay the prevailing party any and all litigation costs other than the award of the dispute.  If you have any complaints or concerns regarding frequency or completeness of service, you must notify via email EverClean within 24 hours after the service occurred or was scheduled to have occurred.

Cancellation:

Either party may cancel this agreement with a 30 day written notice.  In the event of cancellation, the customer agrees to pay for all services rendered up to the termination date.

Disclaimer:

• EverClean will not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse.  

• EverClean is not responsible for the performance of any chemicals it does not personally use at time of service.

• Customers should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals and sunlight.  Due to these factors, EverClean recommends other annual services (annual tune-up of equipment, filter cleanings, etc.) above normal maintenance. 

• The customer is responsible for maintaining the correct water level and keeping trees and plants trimmed away from the pool/spa dn equipment and maintaining equipment.

• EverClean is not responsible for any damages or deterioration caused by failure of customer to perform other services recommended by EverClean or by failure of customer to properly maintain pool and equipment between visits.

• Efforts will be made to maintain consistency by performing maintenance on the same day each week, but alternate service days may be necessary based on availability.